Notification Settings
Set up automated customer emails and SMS*
Last updated
Set up automated customer emails and SMS*
Last updated
The Notification Settings screen allows you to configure four different types of customer notifications, they are:
Rental End (i.e. Return Reminder)
Rental Start
After-Rental Message
Rental Created (not automated but can be sent via the menu buttons on Rental Detail screen)
For each of these events, one or both of the following notification types can be configured, for each Delivery Method:
SMS (only in supported countries)
Rental End (Return Reminder)
Rental End Date
...reminding customers that their return is due
Rental Start
Rental Start Date
...reminding customers their rental is coming up, providing care instructions for the product, providing instructions for faults or issues upon delivery, other marketing opportunities (e.g. upsells, etc)
After-Rental Message
Rental End Date
...thanking customers for their rental, requesting a review, providing an offer on a future rental.
New Rental
N/A
...manually sending customers a confirmation of rental details, when the rental is not linked to a Shopify Order, and they won't be receiving the Shopify order confirmation email.
You can configure a different notification for each combination of trigger event, delivery method and type (email/SMS).
Select the tab related to the combination you are wanting to add/edit, then complete the following fields.
Tick this checkbox to activate the selected automated notification.
Even if you don't want to send an automated notification on a schedule, you can still enter a template for a particular type of notification. This can then be used for manually sending notifications to the customer from the Rental Detail screen, or the Returns screen.
The number of days before or after the trigger event date to send the notification. For example, if the trigger event is the "Rental End", then the setting will determine how many days before or after the rental end date the notification should be sent. Set it to zero to send the notification ON the trigger event date.
The approximate time of day to send the notification. This time is specific to the timezone selected for your store in the Product Rentals Pro Store Settings screen. The actual notification will be sent within 0 to 20 minutes of this time.
The Notification Template is the main body of text sent to the customer when a notification is sent.
You can use a selection of "tokens" as placeholders within a notification template, that get replaced by real data from the rental prior to it being sent to the customer.
An example is {{customerFirstName}} - which is replaced with the first name of the customer attached to the rental.
The full list of tokens can be seen within the Notification Settings screen, by clicking the "Show Template Tokens" button beneath the Notifications Template field.
SMS Notification Templates are limited to a maximum of 200 characters. Keep in mind that tokens used within the template will make actual SMS messages more than the number of characters used in the template.
You may want to send some notifications manually, either as additional reminders to tardy customers, or upon confirmation of returned items (rather than waiting a set number of days from the rental).
Customer phone numbers from the following countries can be sent SMS via automated notifications.
Australia
Belgium
Colombia
Denmark
France
Germany
Greece
Ireland
Italy
Netherlands
New Zealand
Spain
Sweden
United Kingdom
United States
Support for other countries is coming very soon!
If your customer base is in primarily in an unsupported country, and you would love to be using SMS within Product Rentals Pro, get in touch to let us know. We will be prioritising addition of new countries based on demand from Product Rentals Pro users.
SMS is only available in the Growth and Volume plans.
Within those plans, SMS usage is included for free until 30 November 2024. It will move to usage-based charges after that. Usage pricing by country can be viewed here: SMS Usage Pricing
