Verifying your Support Email

Confirm ownership of your support email address so we can send from your address and customers can reply directly to emails sent from the system.

Unless you verify your support email address, automated emails send to your customers from Product Rentals Pro (such as Return Reminders) will display as your store name, but from PRP's noreply email address, meaning customers won't be able to receive customer's direct replies.

Verification of the support email address is only possible if you're using a business domain email. We aren't able to send as gmail or hotmail accounts, or other popular free/public email domains.

Don't have/don't want a business domain email?

Well firstly, it's not essential to verify your email address right away. You can use and configure the app for as long as needed, and verify your email later.

Secondly, many domain registrars provide free email forwarding, so you can just get info@ or [e-mail] to forward to your gmail/hotmail account. This is all that's needed to prove you own that domain for emails.

If you've registered your domain with Shopify, you can set this up directly within the Shopify admin. See: Setting up email forwarding for a Shopify-managed custom domain

If you're yet to verify your support email address, a banner will appear at the top of the Store Settings screen.

If you need to change the support email address, just make sure you click the Save button on the form before trying to verify in the banner above.

Once set, click Send me the verification email.

You'll recieve an email from Postmark asking you to verify your sender signature. Click the link/button in the email and wait for confirmation. Then you can return to the app and click the I've verified button within the banner.

If completed successfully, you'll see the success banner: