Product Rentals Pro
PRP on the App StoreContact Support
  • User Guide
  • Frequently Asked Questions
  • Getting Started
    • Installation
    • Setting up your Products in Shopify
    • Onboarding
      • Set your Store Settings
      • Import & Configure a Product
      • Set Delivery Methods and Defaults
      • Add and Configure the Rental Widget
      • Select a Plan
  • Settings
    • Store Settings
    • Rental Settings
    • Options & Variants Settings
    • Notification Settings
    • Add-Ons - Insurance
    • Add-Ons - Deposits
  • Managing Products
    • Importing Products
    • Products List
    • Configuring Products
    • Setting up a Product for Rental OR Sale
  • Managing Rentals
    • Overview
    • Rentals List
    • Viewing & Editing a Rental
    • Rental Buffers
    • Rental Statuses
    • Blackouts
      • Blackout Form Fields & Options
    • Find All Rentals for a Product
    • Rental Calendar for a Product
    • Creating a Rental Manually
      • Shopify Order Creation
    • Linking/Unlinking from a Shopify Order
  • Fulfillments and Returns
    • Fulfillments
      • Automated Rental Status Updates
    • Returns
  • Rental Widget
    • Rental Widget - Configuration Options
    • Rental Widget - Unavailable and Blocked Dates
    • Rental Widget - Custom Styling
    • Rental Widget - Advanced Customization
  • Other PRP Components
    • PRP Cart Manager
    • cart-quantity-validation Function
  • Selling & Payment Options
    • Intro to Selling & Payment Options
    • Part-Payments / Down-payments
    • Refundable Security Deposits
    • Damage Fees, Late Fees & Non-return Fees (Security Authorisation)
  • Plans & Billing
    • Overview and Comparison of Plans
    • SMS Usage Pricing
  • Troubleshooting
    • General Troubleshooting
    • Overbookings
  • Other
    • Improving the Cart & Checkout Experience
      • Preventing Quantity Updates on your Cart page
      • Blocking Checkout Shipping/Pick-up options based on the option selected on the Product page
      • Updating the price on the default Shopify Price theme block when the variant is changed
    • Supported Languages
Powered by GitBook
On this page
  1. Managing Rentals

Rental Statuses

Each of the statuses that can apply to a rental

PreviousRental BuffersNextBlackouts

Last updated 11 months ago

All rentals within Product Rentals Pro have a status set against them. It can be any one of the following:

Used when you want to hold items for a customer but without Confirming their rental. You can filter by this to find rentals which are awaiting final confirmation or final payment. Typically you wouldn't dispatch or allow collection for rentals with this status. It should be changed to Confirmed status before this can occur.

A rental booking that is in place and confirmed. It will be dispatched by your store / collected by a customer when the rental dates arrive.

A rental where the items have either been dispatched (in the case of a postal/courier order) or collected (in the case of a pick-up order).

A rental where the items rented have been returned to the store, either by post, customer drop-off, or after local collection.

A rental that's been cancelled and should not be fulfilled. It is still kept within the system for historical purposes.

Wherever the rental status is shown within Product Rentals Pro, it will always be displayed as above, with this specific colour coding for easy recognition.