# Rental Statuses

All rentals within Product Rentals Pro have a status set against them. It can be any one of the following:

![](/files/2H0DYjGcjbQZzVWINSFo)\
Used when you want to hold items for a customer but without Confirming their rental. You can filter by this to find rentals which are awaiting final confirmation or final payment. Typically you wouldn't dispatch or allow collection for rentals with this status. It should be changed to Confirmed status before this can occur.

![](/files/9kVkNMQbvuCYHZN9gPq7)\
A rental booking that is in place and confirmed. It will be dispatched by your store / collected by a customer when the rental dates arrive.

![](/files/Pezt7I17PyLnqCLnm0nd)\
A rental where the items have either been dispatched (in the case of a postal/courier order) or collected (in the case of a pick-up order).

![](/files/NbaM7ZNcSJEXkcA1JJZX)\
A rental where the items rented have been returned to the store, either by post, customer drop-off, or after local collection.

![](/files/2Xf5G2zzyfgGRGMZmeUI)\
A rental that's been cancelled and should not be fulfilled. It is still kept within the system for historical purposes.

Wherever the rental status is shown within Product Rentals Pro, it will always be displayed as above, with this specific colour coding for easy recognition.


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