Automated Rental Status Updates

How updates to Shopify Orders/Fulfillments affect the status of Rentals in PRP

Product Rentals Pro does a great job of telling you what Fulfillments are coming up based on rental dates (and buffers). However most of your Fulfillments will still be done on the Shopify Order screen or in another Fulfillments app, such as ShipStation or Ricemill.

Regardless of how it's done, as long as it results on Fulfillments being recorded on the Shopify Order, it will automatically impact the status of the rental in Product Rentals Pro.

Automated Update Logic

When there are changes to Order Fulfillments (or an Order is Cancelled) in Shopify, the following logic applies to the rentals linked to the Order:

Action in Shopify
Condition(s)
Rental Updates

Fulfillment Created

  • Rental status is not or

  • At least 1 Fulfillment line item (product/variant) overlaps with items in the rental — OR — The order is completely fulfilled (not partially fulfilled)

  • Rental status becomes

  • If present, Rental Tracking Number and Tracking Link updated to that of the Fulfillment

Fulfillment Cancelled

  • Rental status is

  • There are no other valid Fulfillments on the Order — OR — At least 1 Fulfillment line item (product/variant) overlaps with items in the rental

Rental status becomes

Tracking Number and Link added to existing Fulfillment

  • At least 1 Fulfillment line item (product/variant) overlaps with items in the rental — OR — The Order is completely fulfilled (not partially fulfilled), and it only has 1 Fulfillment.

If present, Rental Tracking Number and Tracking Link updated to that of the Fulfillment

Order Cancelled

Always

Rental status becomes

Order Fulfillments and Order Fulfillment Statuses displayed in PRP

There are a couple of spots within Product Rentals Pro where we will simply display the Fulfillments and/or Fulfillment Status of the linked Order. These are:

  • The grey Order box on the Rental Detail screen

  • The grey Order panel on the right hand side of a rental when using Card View on any of the rentals list screens (Rentals, Fulfillments or Returns)

These will at all times show the details from the Shopify Order. So, as an example, a rental may have a status of Dispatched but the Order Fulfillment status on the Order panel of a rental card, might say the Fulfillment is "Partial", if there are any unfulfilled items on the Order.

Another example is that the grey Order box on the Rental Detail screen will show all Fulfillments for the linked Order, even if the Fulfillment does not include the line items of the rental.

You can consider the grey Order box on the Rental Detail screen, and the grey Order panel on the right side of a rental card, as a window into the linked Shopify Order, with information that can't be changed by a user within Product Rentals Pro.

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