Holds/Authorisation Charges

Put a hold/authorisation charge on a customer's card so that ability to charge is guaranteed

The ability to vault a card is covered in Damage Fees, Late Fees & Non-return Fees (Security Authorisation)

However, to put a hold (aka authorisation charge) on the card, effectively guaranteeing those funds can be captured in the event of issues with the rental, it must be done after card vaulting and order creation.

Just like the vaulting process, making authorisation charges requires Downpay.

Because making authorisation charges falls outside the PRP rental/ordering process, and is done after order creation, Product Rentals Pro plays no real part in this step. This step is fully dealt with by Downpay.

As a result, we defer you to Downpay for setup guidance and advice.

Keep in mind that authorisation charges typically only last 7 days with the majority of major payment providers. For it to last longer, you effectively have to release the authorisation charge before the 7 days and start a new one - which may or may not be successful.

There are manual and automated ways to make an authorisation charge.

Due to the effort involved, Downpay have recently been making changes to plans related to the holds feature, and it may only be offered to customers on certain plans/volumes.

Please contact Downpay directly for information. They are familiar with PRP and typical rental business use cases.